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Opportunities to commend and congratulate VICs or handling feedback about a VIC helps us ensure they operate to the high standard of the Signage Policy.\u003Cbr\u003E\n\u003C/p\u003E\n","readMoreHeight":0,"richText":true,":type":"teq/components/editorial/editorial-description"},"holiday_finder":{"id":"holiday-finder-ae933c6e4e","richText":false,":type":"teq/components/holiday-finder"},"spacer_194450494":{"spacerType":"line","paddingSize":"medium",":type":"teq/components/spacer"},"image_cta_501357510":{"heading":"Feedback about accredited VICs","headingSize":"h2","imagePosition":"right","contentPosition":"top","ctaCount":2,"componentID":"image-cta_587878896","description":"\u003Cp\u003EAll feedback should be directed to:\u003C/p\u003E\r\n\u003Cp\u003EThe Tourism Group\u003C/p\u003E\r\n\u003Cp\u003EQueensland VIC Accreditation Program Manager\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb style=\"\"\u003EPhone:\u003C/b\u003E 07 3846 6535 / 0459 992 030\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb style=\"\"\u003EEmail:\u003C/b\u003E \u003Ca href=\"mailto:admin@thetourismgroup.com.au\"\u003Eadmin@thetourismgroup.com.au\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n","ctaColor":"teal","mediaType":"image",":type":"teq/components/corp/image-cta","cta1":{"ext":"","path":"","emailAddress":null,"size":"","callNumber":"0459 992 030","btnTarget":"_self","function":"call","style":"primary","label":"Call","contentType":"","emailSubject":null},"cta2":{"ext":"","path":"","emailAddress":" admin@thetourismgroup.com.au","size":"","callNumber":null,"btnTarget":"_self","function":"email","label":"Email","contentType":"","emailSubject":"VIC Inquiry"},"image":{"imageRatio":"1:1","src":"/content/dam/teq/consumer/global/images/destinations/the-whitsundays/web-images/2019_WYS_HeartReef_DivingandSnorkeling_139472_desktop.jpg","alt":"Coast Restaurant, Fraser Coast, Queensland","quality":"60"}},"spacer_530656953":{"spacerType":"line","paddingSize":"medium",":type":"teq/components/spacer"},"editorial_descriptio_2021007739":{"text":"\u003Ch3 style=\"text-align: center;\"\u003EIf you intend to lodge a complaint, please note:\u003C/h3\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cp\u003EThe purpose of the complaints process is to determine if a VIC has breached the accreditation criteria.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003EAll complaints need to be in writing, naming the relevant VIC and detailing the concerns, and submitted to the VIC Secretariat.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003EThe Secretariat will investigate the complaint and may ask the VIC to respond in writing. 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The VIC will have an opportunity to present to the Committee.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003EThe complainant may choose to remain anonymous.\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E \u003C/p\u003E\n","readMoreHeight":0,"richText":true,":type":"teq/components/editorial/editorial-description"},"spacer_174022437":{"spacerType":"whitespace","paddingSize":"medium",":type":"teq/components/spacer"},"category_destination_1114703741":{"title":"You may also be interested in","componentID":"destination-card-carousel","backgroundColor":"#E5E9EB","notch":false,"clipTopPadding":false,":type":"teq/components/category/category-destination-card-carousel","items":[{"title":"VIC eligibility","link":{"href":"https://teq.queensland.com/au/en/industry/industry-resources/visitor-information-centre-portal/vic-eligibility","target":"_self","title":"VIC eligibility"},"link2":null,"link3":null,"link4":null,"image":{"src":"/content/dam/teq/consumer/global/images/destinations/gold-coast/web-images/2017_GC_TallebudgeraCreek_NaturalLandscapes_137629_desktop.jpg","alt":"Courtney Atkinson kayaking at Tallebudgera Creek","link":null,"quality":60.0},"intro":null,"type":"poster","experience":{"editorialContentType":["Information"],"pathToPurchase":[],"heroExperience":["Non Specific"],"subExperience":[],"brand":[],"destination":["All Queensland"],"segment":[]}},{"title":"Visitor Information Centre Portal","link":{"href":"https://teq.queensland.com/au/en/industry/industry-resources/visitor-information-centre-portal","target":"_self","title":"Visitor Information Centre Portal"},"link2":null,"link3":null,"link4":null,"image":{"src":"/content/dam/teq/consumer/global/images/destinations/sunshine-coast/web-images/2020_SC_NoosaInsporationCentre_City_141272_desktop.jpg","alt":"Guests in the information centre on Hastings Street","link":null,"quality":60.0},"intro":null,"type":"poster","experience":{"editorialContentType":["Research"],"pathToPurchase":[],"heroExperience":["Non Specific"],"subExperience":[],"brand":[],"destination":["All Queensland"],"segment":[]}},{"title":"Operational resources","link":{"href":"https://teq.queensland.com/au/en/industry/industry-resources/visitor-information-centre-portal/operational-resources","target":"_self","title":"Operational resources"},"link2":null,"link3":null,"link4":null,"image":{"src":"/content/dam/teq/consumer/global/images/destinations/gladstone/web-images/2020_GLD_AgnesWater_Beaches_141413_desktop.jpg","alt":"Aerial of inlet","link":null,"quality":60.0},"intro":null,"type":"poster","experience":{"editorialContentType":["Information"],"pathToPurchase":[],"heroExperience":["Non Specific"],"subExperience":[],"brand":[],"destination":["All Queensland"],"segment":[]}}],"button":{"label":null}}},":itemsOrder":["category_hero_banner","spacer","editorial_descriptio","holiday_finder","spacer_194450494","image_cta_501357510","spacer_530656953","editorial_descriptio_2021007739","spacer_174022437","category_destination_1114703741"],":type":"wcm/foundation/components/responsivegrid"},"footer_menu":{"acknowledge":"\u003Cp\u003E\u003Ci\u003ETourism and Events Queensland acknowledges the Traditional Owners of Country and we recognise their continuing connection to land, waters, culture and community. 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