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Master Reef Guides is wearing a dark blue shirt and smiling at two travellers wearing yellow and blue snorkels.","link":null,"mobileSrc":"","attribution":null,"quality":60},"mediaPropsSlide":null}]},":type":"teq/components/editorial/editorial-hero-banner"},"spacer_copy_1885936694":{"spacerType":"whitespace","paddingSize":"xxsmall",":type":"teq/components/spacer"},"editorial_descriptio_1615311527":{"text":"\u003Cp\u003ENobody knows Magnetic Island - or Maggie, as the locals call it - better than Steph and Adam Hinks, owners of Aquascene. They grew up here, fell in love here, raised their family here, and continue to call the island home - where they live, work and play among the beauty of the Great Barrier Reef Marine Park.\u003C/p\u003E\r\n\u003Cp\u003EAnd arguably, nobody is more passionate about sharing this awe-inspiring part of Queensland with all visitors who make the ferry ride across from Townsville. A place Steph describes as “a community first, and a tourism destination second”.\u003C/p\u003E\r\n\u003Cp\u003EMulti-award winning tourism operator Aquascene has specialised in small boat eco-tours of Magnetic Island for 18 years, and since the beginning, Steph, Adam and their crew have strived to share this experience with as many visitors as possible - including those living with a disability.\u003C/p\u003E\r\n\u003Cp\u003E“We’ve always worked hard to be inclusive. Whether it’s a family with an autistic child, an older passenger with mobility issues, a wheelchair-user, or someone with low-vision, we do everything to offer them a safe, comfortable and exciting day,” Steph said.\u003C/p\u003E\r\n\u003Cp\u003EJump on board with Steph and Adam visiting secluded bays, beaches and fringing reef off Magnetic Island - your playground for the day. But it’s the stories and history of the area – insights based on the husband and wife duo’s 37 years on the island – that makes their tour unique, along with their certified Master Reef Guide knowledge of the Great Barrier Reef. Steph and Adam have also worked hard to refine what makes an experience truly unforgettable for those they welcome into their ‘backyard’. \u003C/p\u003E\r\n\u003Cp\u003E“Each guest’s needs and comfort level is very individual. It’s about having flexibility to adapt and deliver the best possible experience.”\u003C/p\u003E\r\n\u003Cp\u003EThat experience is delivered with a manual wheelchair accessible vessel, a floating pontoon that enables a closer reef experience for those who might not feel comfortable swimming, floating aids for those who want to enter the water with extra support, braille maps, and recognising sensory needs by offering quieter spaces.\u003C/p\u003E\r\n","readMoreHeight":0,"richText":true,":type":"teq/components/editorial/editorial-description"},"editorial_descriptio_330458156":{"text":"\u003Cp\u003EA new vessel is currently being built (2023), which will enable motorised wheelchairs on board for the first time, add backrests to seats for passenger comfort, and improve ramp access and toilet facilities on board. They are also working on improved braille maps and wildlife information.\u003Cbr\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003E“The new boat is our opportunity to further enrich what we’ve always done. To go the extra distance and try to provide more, to more people.”\u003C/p\u003E\r\n\u003Cp\u003EBut as Steph explains, offering an inclusive experience is not just about facilities, but how you train and support your crew, operate the tour, and communicate with all guests on board.\u003C/p\u003E\r\n\u003Cp\u003E“Guests want to be treated like an everyday person. Yes, they may have higher needs – but they don’t want to become the focus on the tour or feel singled out,” she said.\u003C/p\u003E\r\n\u003Cp\u003E“For example, if we have a low-vision guest on board, we ensure our talks use much more descriptive language, and if we pass around a bird feather so they can feel it against their skin, it’s passed to everyone. Small things can make a big difference.”\u003C/p\u003E\r\n\u003Cp\u003E“Some guests cannot wait to get into the water and snorkel, others are more comfortable on the pontoon, while some might prefer to relax on the beach or boat to hear stories about the history of the area - where our knowledge as locals and Master Reef Guides becomes such a strength.”\u003C/p\u003E\r\n\u003Cp\u003EBeing part of someone’s ‘first moment’ comes with the territory of being an inclusive tourism operator.\u003C/p\u003E\r\n","readMoreHeight":0,"richText":true,":type":"teq/components/editorial/editorial-description"},"spacer_copy_51073127":{"spacerType":"whitespace","paddingSize":"xxsmall",":type":"teq/components/spacer"},"image_copy_copy_copy":{"componentName":"teq/components/image","src":"/content/dam/teq/corporate/images/news-and-media/press-releases/AquasceneMagnticIsland2__CreditTEW.jpg","fileReference":"/content/dam/teq/corporate/images/news-and-media/press-releases/AquasceneMagnticIsland2__CreditTEW.jpg","alt":"Some swimmers are floating in the middle of the Great Barrier Reef on a pontoon and surrounded by snorkelers.","srcUriTemplate":"/au/en/news-and-media/media-resources/character-profiles/meet-steph-hinks-from-aquascene-magnetic-island-striving-to-make/_jcr_content/root/responsivegrid/image_copy_copy_copy.coreimg{.width}.jpeg/1695180572919/aquascenemagnticisland2--credittew.jpeg","uuid":"8fd92de2-91c4-4515-85a1-ee07c4c925e7","lazyEnabled":false,"title":"The Aquascene experience is delivered with a manual wheelchair accessible vessel, a floating pontoon (pictured above) that enables a closer reef experience for those who might not feel comfortable swimming, floating aids for those who want to enter the water with extra support, braille maps, and recognising sensory needs by offering quieter spaces. Photo provided by Tourism and Events Queensland.",":type":"teq/components/image"},"spacer_copy_27446963":{"spacerType":"whitespace","paddingSize":"xxsmall",":type":"teq/components/spacer"},"editorial_descriptio":{"text":"\u003Cp\u003E“We recently welcomed a young woman on board who was blind from birth. She got in the water with our crew and she was off - she snorkeled some 20-metres on her own and had the time of her life. It wasn’t about seeing the fringing reef. She could hear what was going on under water, and feel the sensations. It was also her guide dog Ellie’s first swim at a beach,” Steph exclaimed. \u003Cbr\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003E“Sharing our passion for Magnetic Island and educating tourists on the Great Barrier Reef is so important to us, and every single\u003Ci\u003E ‘that was amazing’\u003C/i\u003E moment with a guest is incredible. But when you’ve got someone who’s just achieved something they never thought possible, you’ve just opened up a totally new world for them. An experience they will cherish for the rest of their life - it really is emotional that we get to be on that journey with them.\u003C/p\u003E\r\n\u003Cp\u003E“You know you’re making a difference for someone, and you can feel it.”\u003C/p\u003E\r\n\u003Cp\u003ESteph’s message to those who want to offer accessible tourism experiences is clear:\u003C/p\u003E\r\n\u003Cp\u003E“Make sure you’re asking the right questions from the word go. Support your team - make sure they are trained and equipped to deliver the best experience.”\u003C/p\u003E\r\n\u003Cp\u003E“I say, ‘we can’t promise the world, but we will do everything in the world that we can'.”\u003C/p\u003E\r\n","readMoreHeight":0,"richText":true,":type":"teq/components/editorial/editorial-description"},"editorial_descriptio_1471235603":{"text":"\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003E/Ends\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EAbout Aquascene\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EAquascene Magnetic Island specialises in tours around North Queensland’s Magnetic Island stunning coastline, taking people to secluded bays, beaches and fringing reefs to snorkel and interact with marine life, while sharing stories of the island’s rich cultural and environmental history.\u003C/p\u003E\r\n\u003Cp\u003EAquascene is proudly Advanced Eco Certified, while hosts are Master Reef Guides and qualified patrolling lifeguards. In 2021, \u003Ca href=\"https://www.queensland.com/au/en/plan-your-holiday/news-and-articles/queensland-news/magnetic-island-experience-named-one-of-best-in-the-world\"\u003EAquascene was recognised\u003C/a\u003E by TripAdvisor and ranked 7th in Top 10 Experiences in the world!\u003C/p\u003E\r\n\u003Cp\u003EWord Count: 810\u003C/p\u003E\r\n\u003Cp\u003EAuthor: Tourism and Events Queensland \u003C/p\u003E\r\n\u003Cp\u003EUp to date as at: September 2023\u003C/p\u003E\r\n\u003Cp\u003EThis Character Profile is supplied courtesy of Tourism and Events Queensland. For more information, please go to \u003Ca href=\"http://www.queensland.com/\"\u003Ewww.queensland.com\u003C/a\u003E and for images, please visit \u003Ca href=\"http://www.visuals.queensland.com/\"\u003Ewww.visuals.queensland.com\u003C/a\u003E.\u003C/p\u003E\r\n","readMoreHeight":0,"richText":true,":type":"teq/components/editorial/editorial-description"},"spacer_1679915333":{"spacerType":"line","paddingSize":"medium",":type":"teq/components/spacer"},"card_carousel":{"title":"Looking for more character profiles?","type":"page","componentID":"card-carousel_2011065589","cardCount":8,"classification":"/content/dam/teq/content-fragments/public-classifications/corporate/news-and-media/character-profiles","width":"12 column","cta":{"href":"https://teq.queensland.com/au/en/news-and-media/media-resources/character-profiles","label":"Select to see more","target":"_self"},":type":"teq/components/corp/card-carousel"},"spacer_1558440557":{"spacerType":"whitespace","paddingSize":"medium",":type":"teq/components/spacer"}},":itemsOrder":["spacer_copy","editorial_hero_banne_579018590","spacer_copy_1885936694","editorial_descriptio_1615311527","editorial_descriptio_330458156","spacer_copy_51073127","image_copy_copy_copy","spacer_copy_27446963","editorial_descriptio","editorial_descriptio_1471235603","spacer_1679915333","card_carousel","spacer_1558440557"],":type":"wcm/foundation/components/responsivegrid"},"footer_menu":{"acknowledge":"\u003Cp\u003E\u003Ci\u003ETourism and Events Queensland acknowledges the Traditional Owners of Country and we recognise their continuing connection to land, waters, culture and community. 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