With the rapidly changing COVID-19 situation and subsequent impacts being felt across the industry, Tourism and Events Queensland (TEQ) has made the decision to pause the Best of Queensland Experiences Program, effective immediately. As a priority, TEQ will be working closely with industry to provide increased support and guidance during this unprecedented crisis.

TEQ understands that there are operators who have worked hard and strived for improvement in all areas of their business and are keen to see their 2020 program results. TEQ is making these results available to operators, to request your 2020 program results please contact experiences@queensland.com, providing your business name and destination in the subject line. Operators and industry will be notified of future program updates and business impacts associated with COVID-19 will be taken into account for future program assessments.

Assessment and Criteria

Each year the Best of Queensland Experiences Program assesses all operators with a live listing on the Australian Tourism Data Warehouse (ATDW) against a set of five weighted criteria that total 100 points. Operators do not need to apply to be part of the Best of Queensland Experiences Program.

The Program is based on an independent set of criteria that incorporates online customer reviews, responds to consumer expectations and reflects industry best practice.

Tourism products require at least 80 points out of 100 to be identified as a Best of Queensland Experience.

The following diagram demonstrates the assessment process and criteria weighting:

How does the Assessment and Criteria work?