COVID-19 updates for businesses

On 29 January 2020, under the Public Health Act 2005, Queensland's Minister for Health and Minister for Ambulance Services made an order declaring a public health emergency in relation to coronavirus disease (COVID-19). The public health emergency area specified in the order is for ‘all of Queensland’. Its duration has been extended by regulation to 11:59pm, 31 March 2021 and may be further extended. The Public Health Regulation extends all active Public Health Directions issued by the state’s Chief Health Officer, Dr Jeannette Young. For further information, please visit the Australian Government and Queensland Health websites.

The Queensland Government has a roadmap in place for the easing of restrictions across the state, which is currently at Stage Six. 


The role of tourism operators in responding to COVID-19

The Queensland Government has provided this fact sheet with advice specifically for tourism operators on their role in responding to COVID-19 and what businesses do (and don't) need to do. This quick two-pager was most recently updated on 20 January 2021.

Notifying visitors of public health requirements

This poster has been produced to assist tourism operators to notify visitors who've been in Greater Brisbane of the current public health requirements.

Face masks mandatory for air travel

Face masks are now mandatory on all domestic commercial flights and while travellers are at the airport. Find the Mandatory Face Masks Direction here.

In case you missed it: Restrictions eased for marine tourism

In late December the Queensland Government announced that there have been relaxations to COVID Safe requirements on marine tourism vessels including private point-to-point ferries and round-trip day vessels, allowing for greater capacities. More information is available here

In case you missed it: Collecting customer information

Hospitality businesses (e.g. pubs, clubs, restaurants, cafes) must now use a digital or electronic method to collect information to ensure clarity of records. If your business offers a dine-in option for food or drink, these changes apply to you. Businesses in other industries do not need to move to electronic record keeping at this time, however must still collect customer contact details for contact tracing purposes. Find more information here.


+ Current restrictions: Find out what restrictions are currently in place and which businesses are able to operate

Operating your business safely: All you need to know about COVID Safe Plans, COVID Safety resources including signage, and tips on how to promote your COVID credentials to customers

COVID Safe Events: All you need to know about the Industry Framework for COVID Safe Events

Help and support for businesses: A summary of the support available for businesses, including grant funding as well as links through to helpful business resources and how to contact government services.

TEQ marketing and industry updates: Updates on TEQ's marketing, TEQ's Industry Update series of videos, global market and aviation updates

COVID-19 research newsfeed: This interactive dashboard provides a summary and link through to national and international research on consumer behaviour, economic impacts, impacts to events and marketing and media.

+Travel alerts: All the latest COVID-19 information for travellers. 

These webpages are reviewed daily, with the date updated at the top of each page when information is updated.

Where to find other information:

TEQ's Good to Go campaign: Here's where to find all the information on TEQ's Good to Go campaign, including how you can access the Good to Go stamp for your marketing and how you can leverage TEQ's media buy for the campaign.

Offers of assistance: If your business would like to provide goods or services (for example, accommodation for health purposes, transportation or technology) with a view to helping respond to COVID-19, please contact your Destination Team at TEQ who will ensure the offer is provided to the relevant government agency. 


If, after reading through all the information on our pages, you still have a question, you can contact the Queensland Government's dedicated hotline for questions specific to their business. 

Phone: 134 COVID (134 268)