COVID-19 updates for businesses

On 29 January 2020, under the Public Health Act 2005, Queensland's Minister for Health and Minister for Ambulance Services made an order declaring a public health emergency in relation to coronavirus disease (COVID-19). The public health emergency area specified in the order is for ‘all of Queensland’. Its duration has been extended by regulation to 11:59pm, 31 December 2020 and may be further extended. The Public Health (Further Extension of Declared Public Health Emergency–COVID-19) Regulation (No. 5) 2020 was made by Queensland’s Governor in Council, and extends all active Public Health Directions issued by the state’s Chief Health Officer, Dr Jeannette Young.

The Queensland Government has a roadmap in place for the easing of restrictions across the state. 


+ Current restrictions: Find out what restrictions are currently in place and which businesses are able to operate

Operating your business safely: All you need to know about COVID Safe Plans, COVID Safety resources including signage, and tips on how to promote your COVID credentials to customers

COVID Safe Events: All you need to know about the Industry Framework for COVID Safe Events

Help and support for businesses: A summary of the support available for businesses, including grant funding as well as links through to helpful business resources and how to contact government services.

TEQ marketing and industry updates: Updates on TEQ's marketing, TEQ's Industry Update series of videos, global market and aviation updates

COVID-19 research newsfeed: This interactive dashboard provides a summary and link through to national and international research on consumer behaviour, economic impacts, impacts to events and marketing and media.

+Travel alerts: All the latest COVID-19 information for travellers. 

These webpages are reviewed daily, with the date updated at the top of each page when information is updated.

Where to find other information:

TEQ's Good to Go campaign: Here's where to find all the information on TEQ's Good to Go campaign, including how you can access the Good to Go stamp for your marketing and how you can leverage TEQ's media buy for the campaign.

Offers of assistance: If your business would like to provide goods or services (for example, accommodation for health purposes, transportation or technology) with a view to helping respond to COVID-19, please contact your Destination Team at TEQ who will ensure the offer is provided to the relevant government agency. 


If, after reading through all the information on our pages, you still have a question, you can contact the Queensland Government's dedicated hotline for questions specific to their business. 

Phone: 134 COVID (134 268)



LATEST UPDATE: 16 October 2020

Queensland's events industry will have further restrictions eased from this afternoon, with dancing to be allowed at weddings and school formals from 4pm today, Friday 16 October 2020.
The easing of restrictions originally planned as part of Stage Five of Queensland's roadmap have been brought forward - other than the review of border restrictions - to include:
  • Gatherings of up to 40 people in their homes and public spaces;
  • Up to 40 people can dance at any one time at a wedding with a COVID Safe Plan;
  • Dancing is permitted at Year 12 formals;
  • Aged care residents can go on excursions.
Border restrictions will be reviewed at the end of the month as originally indicated by the roadmap.

LATEST UPDATE: 2 October 2020

The Queensland Government has today released a new roadmap to Queensland's COVID Safe Future, outlining planned easing of restrictions between now and the end of the year. Queensland is now at Stage Four, allowing increased outdoor densities and, from 4:00pm on 2 October 2020, standing while eating and drinking will be allowed again. The future roadmap is subject to COVID Safe Check Points, and it also outlines what restrictions would be reintroduced to affected regions if an outbreak were to occur within the state. There are also targets for Queensland's border to open up to New South Wales and Victoria, subject to community transmission levels of COVID-19 in those states.

What business owners and event organisers need to do
Following the changes to restrictions in place from 1 and 2 October 2020:
  • Change to outdoor venue capacity (one person per two square metres allowed for outdoor venues, including outdoor vessels, from 1 October) and change to allow eating and drinking while standing up (from 4:00pm, 2 October) - businesses who have a COVID Safe Plan in place already do not need to do anything, just continue to operate to that plan but double your capacity. The basic principles of social distancing, cleaning and hygiene still apply.
  • Change to capacity for outdoor stadiums, amphitheatres and outdoor performance venues (up to 75 per cent) - outdoor venues continue to follow their existing COVID Safe Plan, with patronage allowed up to 75 per cent of total capacity.
  • Change to outdoor events (outdoor events up to 1,000 people can now follow the COVID Safe Events Checklist) - ensure you are familiar with the requirement of the checklist and event approval procedures. Read more here.
These restrictions are formally detailed in the Restrictions on Business, Activities and Undertakings Public Health Direction (No. 7).

Change to border restrictions
Queensland's border is now open to the ACT, and areas of Northern NSW can travel throughout Queensland without needing an exemption, or having to quarantine on entry. Read the information here.
What you need to do: If you have a guest or customer who you suspect may have been in a hotspot in the previous 14 days prior to you hosting them, and/or they are displaying symptoms of COVID-19, you have the right to refuse service and urge them to be tested.