COVID-19 updates for businesses

On 29 January 2020, under the Public Health Act 2005, the Minister for Health and Minister for Ambulance Services made an order declaring a public health emergency in relation to coronavirus disease (COVID-19). The public health emergency area specified in the order is for ‘all of Queensland’. Its duration has been extended by regulation to 17 August 2020 and may be further extended. Further to this declaration, Queensland's Chief Health Officer is issuing health directions to contain, or respond to, the spread of COVID-19 within the community. 

The Queensland Government has a roadmap in place for the easing of restrictions across the state. 


New restrictions on crossing the Queensland border will be introduced this weekend:

From 1am, Saturday 8 August, all areas of New South Wales and the Australian Capital Territory will be declared hotspots, in addition to all areas of Victoria. See more details on crossing the border.

We have added new information and advice, approved by Queensland Health, on how tourism businesses can manage interstate travellers and those who may be unwell. 

LATEST UPDATE: 30 July 2020

COVID-19 hotspots 
Restrictions on crossing the Queensland border will change again this weekend: 

  • Restrictions are in place if any person who has been in a declared COVID-19 hotspot in the 14 days prior to arriving in Queensland. All areas of Victoria, and 34 Local Government Areas of NSW (including all regions of ‘Greater Sydney’) are declared hotspots. 
  • Interstate travellers who have been in a hotspot in the 14 days prior to arriving in Queensland will not be granted entry. Returning Queenslanders must complete mandatory hotel quarantine at their own expense. 
  • Travellers can transit through a hotspot on their way to Queensland (e.g. travelling directly from regional NSW to Sydney Airport to fly to Queensland) under certain conditions. See Section 11 of the Public Health Direction. 
  • All travellers, including Queensland residents, must apply for a border pass prior to arriving in Queensland, whether by road, rail, air or otherwise. 
What you can do: Help your guests understand the border pass requirements by linking them to the correct information. You could provide the link on your website, in your booking confirmation, or in an email shortly before they are due to travel.

Seated dining and drinking at venues and events
Changes came into effect last Friday, 24 July, reinstating the requirement for patrons to be seated whilst drinking and dining in any venue: 
  • Patrons can still order at the counter, but must be seated when eating or drinking. 
  • Takeaway service is still permitted. 
  • Food and beverages may only be consumed at the outlet where purchased if seating is provided. 
  • There is no requirement to be seated when consuming food and beverages if the patron moves on from the vending outlet. 
  • No buffet self-service. 
  • Includes pubs, licensed clubs, RSL clubs, function centres, bars, wineries, distilleries and microbreweries, licensed premises in hotels and community facilities.
  • Also applies to both indoor and outdoor events. 
What you can do: Ensure you are familiar with the requirements of the Public Health Direction.

Amended Industry COVID Safe Plans
Ensuring your business or event is COVID Safe can seem like a big task, but it is a government requirement as well as the expectation of travellers during a global pandemic. 
  • Industry COVID Safe Plans are being updated as amendments are made to the Public Health Directions. For example, the Queensland Tourism and Accommodation Industry COVID Safe Plan is being updated to reflect the seated dining requirement. 
  • Approved COVID Safe Plans live here
  • Our quick one-page guide on ensuring you are COVID Safe lives here
What you can do: Ensure you’re doing the basics – social distancing, WHS Plan in place, collect information for contact tracing and increase cleaning and hygiene practices. Read more
Share your COVID Safe measures and credentials with potential, booked and current guests to help meet new expectations of health and safety.

COVID Safe Events
Events may be staged in Queensland in compliance with a relevant COVID Safe Plan. Event organisers should identify whether any of the following Approved Plans are applicable to their event in whole or in part: 
  • COVID Safe Industry Plans for specific industries, such as community sports, live music and hotels. 
  • Site Specific COVID Safe Plan for the venue in which the event is being held, such as a stadium or convention centre. 
  • COVID Safe Professional Sporting Code Plans for professional sporting events. 
Where an Approved Plan covers all facets of the event, the event may operate in compliance with the Approved Plan rather than in accordance with the COVID Safe Event Checklist or a COVID Safe Event Plan. 

Organisers of events that are larger than 500 people and operating in compliance with an Approved Plan other than a COVID Safe Event Plan must notify the Public Health Unit of the event a minimum of 10 business days before the event. 

Where only parts of an event are covered by an Approved Plan, event organisers must develop a COVID Safe Event Plan or use the COVID Safe Event Checklist (if less than 500 people). The COVID Safe Event Plan should refer to the relevant components of Approved Plans which are applicable to the respective parts of the event. 

Further detailed Q&As are being developed to assist event organisers. 

What you can do: Ensure you understand and are compliant with the requirements. 
Watch the recent webinar on understanding the Industry Framework for COVID Safe Events.
Read more here.
Contact the dedicated team for event-specific questions on phone 134 COVID (134 268) or email


  • Current restrictions: Find out what restrictions are currently in place and which businesses are able to operate
  • Operating your business safely: All you need to know about COVID Safe Plans, COVID Safety resources including signage, and tips on how to promote your COVID credentials to customers
  • COVID Safe Events: All you need to know about the Industry Framework for COVID Safe Events
  • Other help and advice for businesses: Links through to helpful business resources and how to contact government services
  • Support packages for businesses: A summary of the support available for businesses, including grant funding
  • TEQ updates during COVID-19: Updates on TEQ's marketing, TEQ's Industry Update series of videos, global market and aviation updates
  • COVID-19 research newsfeed: Updated weekly, this interactive dashboard provides a summary and link through to national and international research on consumer behaviour, economic impacts, impacts to events and marketing and media.

These webpages are reviewed daily, with the date updated at the top of each page when information is updated.

Where to find other information:

TEQ's Good to Go campaign: Here's where to find all the information on TEQ's Good to Go campaign, including how you can access the Good to Go stamp for your marketing and how you can leverage TEQ's media buy for the campaign.

Offers of assistance: if your business would like to provide goods or services (for example, accommodation for health purposes, transportation or technology) with a view to helping respond to COVID-19, please contact your Destination Team at TEQ who will ensure the offer is provided to the relevant government agency.


If, after reading through all the information on our pages, you still have a question, you can contact the Queensland Government's dedicated hotline for questions specific to their business. 

Phone: 134 COVID (134 268 43)