COVID-19 updates for businesses

On 29 January 2020, under the Public Health Act 2005, Queensland's Minister for Health and Minister for Ambulance Services made an order declaring a public health emergency in relation to coronavirus disease (COVID-19). The public health emergency area specified in the order is for ‘all of Queensland’. Its duration has been extended by regulation to 11:59pm, 31 December 2020 and may be further extended. The Public Health (Further Extension of Declared Public Health Emergency–COVID-19) Regulation (No. 5) 2020 was made by Queensland’s Governor in Council, and extends all active Public Health Directions issued by the state’s Chief Health Officer, Dr Jeannette Young.

The Queensland Government has a roadmap in place for the easing of restrictions across the state, which is currently at Stage Five. 


+ Current restrictions: Find out what restrictions are currently in place and which businesses are able to operate

Operating your business safely: All you need to know about COVID Safe Plans, COVID Safety resources including signage, and tips on how to promote your COVID credentials to customers

COVID Safe Events: All you need to know about the Industry Framework for COVID Safe Events

Help and support for businesses: A summary of the support available for businesses, including grant funding as well as links through to helpful business resources and how to contact government services.

TEQ marketing and industry updates: Updates on TEQ's marketing, TEQ's Industry Update series of videos, global market and aviation updates

COVID-19 research newsfeed: This interactive dashboard provides a summary and link through to national and international research on consumer behaviour, economic impacts, impacts to events and marketing and media.

+Travel alerts: All the latest COVID-19 information for travellers. 

These webpages are reviewed daily, with the date updated at the top of each page when information is updated.

Where to find other information:

TEQ's Good to Go campaign: Here's where to find all the information on TEQ's Good to Go campaign, including how you can access the Good to Go stamp for your marketing and how you can leverage TEQ's media buy for the campaign.

Offers of assistance: If your business would like to provide goods or services (for example, accommodation for health purposes, transportation or technology) with a view to helping respond to COVID-19, please contact your Destination Team at TEQ who will ensure the offer is provided to the relevant government agency. 


If, after reading through all the information on our pages, you still have a question, you can contact the Queensland Government's dedicated hotline for questions specific to their business. 

Phone: 134 COVID (134 268)



LATEST UPDATE: 25 November 2020 - Victoria is Good to Go!

Queensland's border will open to all of Victoria from next Tuesday, 1 December 2020. Read the update on TEQ's marketing activities and how tourism businesses can get involved.

LATEST UPDATE: 24 November 2020 - NSW is Good to Go!

This morning Premier Annastacia Palaszczuk announced that Queensland's border will open to all of New South Wales from next Tuesday, 1 December 2020.

The Premier will make a further announcement tomorrow about opening the border to Victoria, subject to no new cases of community transmission in that state. South Australia will be reviewed at the end of this month and announcements made accordingly. Further information will be updated on the border restrictions webpage and roadmap webpage throughout day.

TEQ's Good to Go campaign will extend into Sydney, with Victorian advertising to follow as soon as an announcement is made. Get involved and leverage our campaigns - contact TEQ's Industry Media Agency, IMATE.

LATEST UPDATE: 19 November 2020

Under the Border Restrictions Direction, anyone entering Queensland who has been in a hotspot in the last 14 days will not be granted entry, except those with permitted purposes. However, due to low risk, a class exemption has been published for those who have been in a South Australian hotspot between 2 to 8 November 2020 - they may enter Queensland and are exempt from quarantine. Read more.

Further information on Queensland border restrictions, including questions and answers, can be found on the Queensland Health website.

LATEST UPDATE: 17 November 2020

The Queensland Government has declared Adelaide a COVID-19 hotspot, effective from 11:59pm AEST, Monday 16 November 2020.
Any person who is currently in Queensland and has been in Adelaide since Monday 9 November 2020, should immediately get tested, even if they have no symptoms. These visitors (or returning Queensland residents) should stay isolated at home or in a hotel for 14 days since they were last in the hotspot. More information here.

Interstate travellers who have been in a COVID-19 hotspot in the 14 days prior to arriving in Queensland will not be granted entry. Returning Queensland residents who have been in a COVID-19 hotspot must complete 14 days mandatory hotel quarantine at their own expense. Read more.

What you need to do: if you have guests staying or travelling with you who have been in Adelaide since Monday 9 November 2020, you should urge them to be tested and isolate immediately. You are able to refuse service and should ensure you this is advised through your booking process.

LATEST UPDATE: 13 November 2020

More COVID-19 restrictions will ease in Queensland from 4pm, next Tuesday 17 November, providing tourism and events businesses with opportunities to increase capacity:
  • Indoor premises – can operate with one person per two square metres allowed (e.g. restaurants, pubs, clubs, convention centres).
  • Seated, ticketed venues – can operate at 100 per cent capacity. Patrons should wear masks on entry and exit (theatre, live music, cinemas, indoor sports) and performers can reduce the distance from the audience to two metres (except choirs).
  • Outdoor events – of up to 1,500 people can operate with a COVID Safe checklist; larger events still need a COVID Safe Plan. How to stage a COVID Safe event.
  • Open-air stadiums – can operate at 100 per cent capacity. Patrons should wear masks on entry and exit.
  • Outdoor dancing is now allowed (e.g at music festivals).
  • Weddings – up to 200 people can attend a wedding, all guests can dance.
  • Funerals – up to 200 people can attend a funeral.
  • Gatherings in own homes, public spaces – 50 people.
See the updated roadmap.

LATEST UPDATE: 12 November 2020

New border pass system: A new system is in place to apply for a border pass, aiming to reduce waiting times on arrival to Queensland. Encourage your guests to apply for the pass three days in advance of their arrival.

Flight scam alert: There are reports that Australians overseas are being contacted by someone claiming to be from DFAT, offering flights and requesting credit card information. See more information.

COVID Safe festive events: Queensland Health has prepared advice including tips and principles for planning and staging COVID Safe gatherings and events, as well as advice on festive gatherings with family and friends.

LATEST UPDATE: 6 November 2020
Events fact sheets updated: The Queensland Government has updated the information for event organisers, as well as the comprehensive FAQ document, to reflect the change in density requirement for outdoor events.

Border Restrictions Direction number 17: Border Direction number 17 came into effect from Tuesday 3 November 2020, allowing travellers from NSW (other than the Greater Sydney region) into Queensland.
  • All travellers can now transfer through a hotspot by road on their way to Queensland as long as they stop only for essential fuel, supplies and to manage driver fatigue, wear a mask when stopping and don’t stay overnight in a hotspot. 
  • People can fly to Queensland from Sydney Airport. 
  • People can come to Queensland from the Spirit of Tasmania if they immediately leave Victoria by road or air after disembarking the vessel and do not stay overnight in a hotspot on their way to Queensland.

More information for travellers is available on our website here.