Update on COVID-19
The COVID-19 novel coronavirus is a new strain of coronavirus affecting humans and the World Health Organization has declared that COVID-19 is a pandemic. The information on this page is being regularly updated to provide Queensland's tourism industry with links to official updates and resources.
If you are a traveller seeking information on travelling safely, please visit this page.
What's new today? 30 March 2020
- All of the links in the below information have been updated and checked as at today.
- NEW: Queensland Health directive: Home Confinement Direction (other new directives today include School and Early Childhood Service Exclusion Direction and Self-quarantine for Persons Arriving in Queensland from Overseas Direction). See all directives.
- UPDATED: Mass Gatherings Direction and Non-Essential Business, Activity and Undertaking Closure Direction (new business types added).
- Latest update from the Prime Minister following the National Cabinet - 29.03.20.
- New Federal Government $130 billion JobKeeper support package.
Can I continue to operate my event or business?
Queensland's Chief Health Officer is issuing health directives in relation to COVID-19, following the direction agreed by the National Cabinet and/or decisions made by the Queensland Government. These directives include:
- Home Confinement Direction - instructing people in Queensland to remain in their home unless undertaking essential tasks.
- Restrictions on non-essential business activities and undertakings - including, among others: retail food services (takeaway excepted), beauty and personal care services, entertainment venues, hostels, bed and breakfasts, boarding houses, caravan and camping parks (with some exceptions), campgrounds, zoos and wildlife centres (except for the purpose of maintenance and care for the animals).
- Queensland’s border restrictions.
- Self-quarantine for persons arriving in Queensland from overseas.
- Trading hours.
- Mass gatherings.
It is vital that business operators read the directives in full to understand all exceptions, definitions and details. These directives must be read in conjunction with other public health directions, particularly the Home Confinement Direction restricting non-essential activities outside of the home. These directives have been put in place to assist in containing, or to respond to, the spread of COVID-19 within the community.
Wondering about liquor licensing laws? Here's an update.
For further support: TEQ's events team is working with individual event organisers to manage the implications for Queensland Destination Events Program (QDEP), Major and Business events supported by TEQ. These events can contact their contract manager with any questions or concerns.
Tourism operators can contact their Regional Tourism Organisation, or TEQ Destination Director with further questions. Contacts.
The Australian Government has established an advice hotline for small and medium-sized businesses: ph. 13 28 46. More information.
International travel: Australia's borders are closed. From 9pm, 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. Inbound Australian travellers should check the latest updates and travel safety information on the Smart Traveller website. From 11:59pm, Saturday 28 March, all international arrivals into Australia will be subject to mandatory quarantine for 14 days.
From 12:01am, Thursday 26 March, Australians are banned from travelling overseas.
Domestic travel: The current Australian Government advice is that Australians must avoid all non-essential domestic travel.
- Queensland has introduced strict border controls from midnight, Wednesday, 25 March 2020.
- Campgrounds in Queensland's national parks, state forests and state managed recreation and protected areas are closed from 26 March 2020 and long-haul train and coach services are being temporarily reduced.
Other travel information and resources are available on our Tourist Safety Information page.
It is important to access the official advice from the Australian and Queensland Governments during this crisis to help inform your business and personal decisions:
COVID-19 information specific to hotels, tourism operators, event organisers and workplaces:
The Australian Government has produced a large range of resources to businesses to respond. This includes information on:
- Fact sheets for travel, transport and hotel industries
- Isolation advice
- Information on social distancing (including advice for workplaces)
- Various information posters that can be used throughout businesses
Support for businesses:
State Government support packages - including a stimulus package, interest-free loan facility, payroll tax deferment and other business support. All support is summarised on this page.
Federal Government support for businesses - a range of assistance is available to support sole traders, employer and companies with their business investment, assist cash flow, keep employees including apprentices and trainees in jobs, and assist severely affected regions. On Monday 30 March, the Prime Minister has also announced a $130 billion JobKeeper wage subsidy - initial details here (an updated link will be provided when available).
The Australian Government has established an advice hotline for small and medium-sized businesses: ph. 13 28 46.
- The Australian Banking Association has announced a support package, including a six-month deferral of loan repayments. The package is subject to authorisation by the ACCC.
- For Brisbane City Council-based businesses, the Lord Mayor has announced a Council business fee waiver.
- City of Gold Coast has also announced immediate financial support including waiving certain business fees, rates, water and waste charges. Click here for more information.
Business advice and updates:
- Fair Work Commission variance of the modern award - update courtesy Cooper Grace Ward Lawyers
- Queensland Tourism Industry Council (QTIC) helplines - banking, business and personal distress support, general insurance and HR advice
- The Chamber of Commerce and Industry Queensland has a dedicated COVID-19 assistance webpage, including all employers in Queensland having unlimited access to its HR Helpline, webinars on managing workforce and remote working conditions and policies and templates to use in your business
- COVID-19 Business Advice courtesy Hoffman Kelly Chartered Accountants
- ACCC guidance for consumers during the COVID-19 pandemic
Business resources to assist during and post-pandemic:
- Pandemic risk-management resource from Business Queensland
- Tourism e-school's COVID-19 Immediate Response Action Plan for Operators
- Tourism Tribe's free Disaster Recovery Marketing Resource Hub
- Austrade's Guide to assist tourism businesses to prepare, respond and recover from a crisis
- Business Australia's business guide to coronavirus - latest business news feed
- Coronavirus marketing battle plan
Feeling concerned? Anxious? Worried?:
If you are struggling at this challenging time, these online resources may help:
- Life in Mind Australia - COVID-19 Mental Health Support
- Beyond Blue - looking after your mental health during the coronavirus outbreak
- How to maintain good mental health while social distancing
TEQ marketing update:
In line with current Federal and State Government advice that Australians should not travel unless it is essential, TEQ has paused all marketing activities. We continue to provide inspirational content in international and domestic markets to keep Queensland top of mind now and when global travel resumes. We are also making the most of our spectacular and inspiring Queensland imagery to connect with social media users who are in isolation or feeling anxious during this time, sending them serenity and calm from Queensland.
Keeping up to date:
This webpage is being updated daily with the latest information available and links to the official sources of information to help businesses make informed decisions and access support. Tourism and events businesses can also keep up-to-date with industry news, information and TEQ updates through 'Eye on Q', our industry newsletter. View recent editions here.
If you have questions or concerns, you can contact your Regional Tourism Organisation, or TEQ Destination Director. Contacts.