Information current 26 May 2020

COVID SAFE Plans:

As restrictions begin to ease, businesses are starting to prepare to re-open. All businesses will need to undertake some planning to ensure they keep their business, their staff and their customers safe. The Queensland Government has now released its COVID Safe Framework which outlines what businesses need to have in place in order to operate at each stage of the roadmap, and a decision tree to assist businesses in working out what they need to have in place before opening.


Operating now

Queensland is currently in stage one of the roadmap to easing restrictions. 

If the services your industry provides have previously not been restricted by public health directions you can continue to operate as you are now, in line with the health guidance set out by the Chief Health Officer and Queensland Health.

At all stages of the roadmap, all businesses should have their Work Health and Safety (WHS) Plan in place, and up to date including strategies to manage COVID-19. This is an existing internal plan which does not need to be submitted for approval and should be made available when requested.

For businesses that the Chief Health Officer has identified as having a high risk of transmission – including restaurants, cafés, beauty therapists and nail salons – a mandatory COVID Safe Checklist has been developed, and there will be mandatory COVID Safe training.

More information, checklists, training and FAQs.


Operating in future

At all stages of the roadmap, all businesses should have their Work Health and Safety (WHS) Plan in place, and up to date including strategies to manage COVID-19. This is an existing internal plan which does not need to be submitted for approval and should be made available when requested.

From Stage Two, if you wish to operate within the designated customer numbers and can do so within social distancing requirements, and you have your WHS Plan ready, you can recommence operation.

Tourism businesses who wish to have additional customers on their business premises, whose business premises are larger enough to do so and still meet the four square metre rule, will be able to opt-in to apply the strategies and protocols outlined in their relevant approved Industry COVID Safe plan to do so. 

From Stage Three, eligible business who are following an approved Industry COVID Safe Plan will be able to offer their services to the maximum number of persons they can fit in their businesses premise where this number complies with one person per four square metres.


Industry COVID Safe Plans

An Industry COVID Safe Plan can be developed by an industry through a representative group or a group of businesses within that industry. To ensure consistency of safety standards and compliance, Queensland Health will only approve one Industry COVID Safe Plan per industry. 

For the tourism and events industries specifically, industry sector plans are being developed by the Queensland Tourism Industry Council (QTIC) which will be signed off by Queensland's Chief Health Officer. QTIC will soon release more information about the sector plan and the requirements for individual businesses.

Once approved, Industry COVID Safe Plans will be made publicly available for all businesses within that industry to access (regardless of membership to an industry body).

To opt into an Industry COVID Safe Plan eligible businesses should:

  • Check the Queensland Government's COVID-19 website for an approved Industry COVID Safe Plan relevant to your business.
  • Complete the statement of compliance included in the approved Industry COVID Safe Plan and display it in a public place in your premises before you start trading with additional customers from the commencement of Stage Two.


Site Specific Plans
In some limited cases, a site-specific plan can be developed by eligible operators that are larger in scale due to the unique aspects (complexity and size) of their business. Businesses considered suitable for site specific COVID Safe Plans are limited to:
  • large outdoor amusement parks
  • zoos
  • convention centres
  • major outdoor events (where they are not held in venues with existing site-specific or Industry COVID Safe plans)
  • concert venues
  • theatres and auditoriums of seating capacity greater than 200
  • arenas
  • stadiums
  • casinos
Businesses who are eligible for a site specific plan should use the information contained in the 'Guide for Industry COVID Safe Plans' when developing and submitting their plan. These businesses should work directly with relevant Queensland Government agencies if further advice is required. 


Full details on COVID Safe Plans for all businesses at all stages here


COVID-Clean (optional business module):

QTIC is also working with the industry’s national organisation, the Australian Tourism Industry Council (ATIC) to create an optional, online, COVID-19 CLEAN business module, based on the Quality Tourism Framework platform. Completing the checklist will give access to a national COVID-clean logo for tourism operators. The intention is to reassure travellers of our industry’s ability to provide safe experiences as travel restrictions are eased.


Resources for your business:

The Australian Government has produced a large range of resources including fact sheets for travel, transport and hotel industries, information on social distancing and various information posters that can be used throughout businesses. Some relevant resources for tourism and events businesses:

Information for international travellers

Exemptions to the 14-day mandatory quarantine period

Information for hotels and hotel staff on keeping safe

Advice for people staying in a caravan park

Poster: Know the signs

Poster: Stop the spread

Poster: Change of business hours

Poster: Temporary changes to business

Poster: Temporary closure of business

Poster: Good hygiene practices for business

See the full suite of Australian Government resources


Queensland Health also has a large range of posters that can be used by businesses, and cleaning and disinfection recommendations.

PREPARING A COVID SAFE PLAN

The Queensland Tourism Industry Council (QTIC) are leading the development of industry plans which will form the basis of individual business plans.

There are also resources available from Work Safe Australia and Work Cover Queensland, as well as tips and a comprehensive planning tool available on the National COVID-19 Coordination Commission's website which may assist businesses in preparing their plans.

PREPARING A COVID SAFE PLAN

The Queensland Tourism Industry Council (QTIC) are leading the development of industry plans which will form the basis of individual business plans.

There are also resources available from Work Safe Australia and Work Cover Queensland, as well as tips and a comprehensive planning tool available on the National COVID-19 Coordination Commission's website which may assist businesses in preparing their plans.