COVID SAFETY FOR TOURISM BUSINESSES – THE BASICS

Current status in Queensland: 'COVID normal', with mask-wearing restrictions in place in South East Queensland Local Government Areas.

See current updates for tourism and events businesses here as restrictions change.


Queensland Health has minimum requirements for all businesses to operate while COVID-19 restrictions still remain.

This webpage is designed to help you navigate the formal Government requirements, link you directly to the official information and provide information on the various optional COVID Safety business modules available for tourism businesses. The page outlines the 'COVID normal' requirements for business - additional restrictions may come in place at times (e.g. during an outbreak).

There are some 'basics' that apply to all businesses and you can then navigate to the below sections for information specific to your business type.

Advice for tourism operators from Queensland Health

Tourism operators are at the front line of our COVID response. While tourism businesses are required to make their guests aware of public health requirements, they do not need to enforce compliance. If you have concerns about the health of a guest you can contact Queensland Health, or if you have concerns that someone is not following Public Health Directions you can contact the Queensland Police. The factsheet on the right outlines this advice in more detail.

Accommodation providers hosting guests who have had a COVID-19 test and are in isolation are under no obligation to extend the guest's stay in the event of limited room capacity. If you have an issue extending accommodation for a guest in this situation, you should contact your local public health unit (PHU), or call 134 COVID (134 268), who will determine if the guest can quarantine at their accommodation, can move to alternative accommodation, return home or needs to be moved to government-nominated quarantine accommodation.

Advice for tourism operators - snip of fact sheet

All businesses must do the following basics:

  1. The Restrictions on Businesses, Activities and Undertakings Direction governs the requirements for restricted businesses (which includes accommodation and tourism experiences). Ensure you are familiar with the requirements of the direction and any updates made to it, or temporary restrictions in place (e.g. during an outbreak).
  2. COVID Safe Industry Plans and industry specific checklists have now been replaced by the COVID Safe Checklist for Restricted Businesses (the Checklist). The Checklist outlines the control measures that need to be implemented by restricted businesses to keep staff and customers COVID safe, and will promote consistency between different industry sectors. At times (for example, during and following a lockdown), there may be additional restrictions for impacted areas. Ensure you keep up to date with requirements.

All businesses must

3. Allow for 1.5m distancing and encourage your guests to observe distancing - there is a shared responsibility. People from the same household do not need to observe 1.5m distancing from each other, but must keep 1.5m distance from other people/groups of people.
4. Have a current Work Health and Safety (WHS) Plan in place including strategies to manage COVID-19 to protect both staff and customers. This includes taking into account social distancing requirements. The WHS Plan is an existing internal plan which does not need to be submitted for approval and should be made available if requested.
5. Collect contact information for all customers, workers and contractors and retain for at least 30 days for the purpose of assisting authorities in tracing infections of COVID-19 if they occur. You cannot use this information for marketing purposes. Official information here.
6. 
Increase cleaning and hygiene practices, especially on high-touch areas such as screens, counter-tops and serving areas, handrails, elevator panels, door handles, trolleys and seats.

NOTE

The advice above refers to Queensland's 'COVID normal' levels of operation. Changing Public Health Directions (e.g. when locking down a particular area during an outbreak) will override the above information. Please keep up to date on current requirements at all times, and ensure you are familiar with and understand the Restrictions on Businesses, Activities and Undertakings Public Health Direction at all times.


HELP AND SAFETY RESOURCES

Help:

If, after reading through all the information, you still have a question, you can contact the Queensland Government's dedicated hotline for questions specific to your business. 

Phone: 134 COVID (134 268)

Email: tourismresponse@dtis.qld.gov.au 


Safety resources:

  • The Queensland Government’s COVID-19 webpage has information on the requirements to operate a COVID Safe business.

BEING ‘GOOD TO GO’

As the tourism industry re-opens and travellers begin to return to hotels, tours and destinations, ensuring that your business delivers on new traveller expectations will be vital for longer term success. Consumer research highlights the need for tourism experiences to consider how they can clearly and effectively communicate the efforts they are making to protect public health. 

Queensland's tourism businesses can display the ‘Good to Go’ stamp in their marketing, on their website and through their communications channels to assure travellers that they are offering a safe travel experience. If you have the Queensland Government required COVID Safe documentation in place, you can download the 'Good to Go' stamp from our campaign webpage.

Being ‘Good to Go’ on ATDW:

Log into ATDW Online, navigate to the 'Accreditations' section and select the COVID Safe programs you have completed: 

By ticking one (or more) of these options, the Good to Go stamp will appear on your listing on Queensland.com.


Good To Go
Good to Go stamps displayed on Qld.com

OPTIONAL BUSINESS MODULES

QTIC has worked with the industry’s national organisation, the Australian Tourism Industry Council (ATIC) to create an optional, online, COVID-19 CLEAN business module, based on the Quality Tourism Framework platform. Completing the checklist will give access to a national COVID-clean logo for tourism operators. The intention is to reassure travellers of our industry’s ability to provide safe experiences as travel restrictions are eased.

The Australian Tourism Export Council (ATEC) has developed a tourism-friendly set of tools to assist businesses to open with clarity and ensure safety for the business, staff and customers. Once complete, businesses can display a COVID Ready badge and be listed in a trade directory. Read more.

ATEC has aligned with the World Travel and Tourism Council (WTTC) to become Australia's lead agency in issuing the globally recognised 'Safe Travels' stamp. The stamp has been developed by the global travel and tourism industry body to recognise businesses which adopt standardised health and hygiene protocols and aims to encourage travellers to book recognised businesses with confidence. If you have a COVID Safe Plan in place for your business (ATEC plan, Queensland Health approved COVID Safe Plan or other), you can have access to the WTTC 'Safe Travels' stamp. Simply register for ATEC's Tourism Trade Checklist to access the stamp.